Workday Support for Campus Employees

Support for Workday is available to employees at all consortium universities through self-service job aids and training materials or by submitting a service request through your local campus Help/Service Desk and Workday Support Teams. The campus Help Desk and your campus Workday functional area subject matter experts can answer questions, resolve challenges, and complete the most common Workday requests. If needed, your campus will escalate your request to the MD Connect Support Center for resolution.  See below for details on how to create a service request at your campus.

1. Self Service (Tier 0)
   1. View, browse, and discover the Job Aids in Workday Learning showing how to navigate, and perform common Workday business processes and tasks associated with your role
   2. Visit the MD Connect Workday training website for Online training
      • On Demand
      • Instructor-Led
   3. See the Frequently Asked Questions here: https://www.usmd.edu/mdconnect/faqs/
2. Local Campus Support (Tiers 1, 2, and 3)
   1. Contact your local campus Help Desk for issues or questions not answered in the Workday training and support materials
   2. Campus Help desks and departmental finance, HR, or IT support will coordinate to resolve general requests and issues specific to the campus
   3. Campus Help desks and departmental finance, HR, or IT support can escalate production issues and requests to the MD Connect Support Center for additional support

• Bowie State University Helpdesk - https://bowiestate.edu/about/administration-and-governance/division-of-information-technology/help-desk.php
• Coppin State University Helpdesk - https://www.coppin.edu/it-help-desk
• Frostburg State University Helpdesk - https://www.frostburg.edu/information-technology/Services/it-help-desk.php
• Salisbury University Helpdesk - http://Kb.salisbury.edu 
• University of Baltimore Helpdesk - https://ubalt.teamdynamix.com/TDClient/1799/Portal/Requests/ServiceCatalog?CategoryID=20268

Click on the visual below to see the MD Connect Workday support tiers.